Frequently Asked Questions
HOW DO I CHANGE OR CANCEL MY ORDER?
Changes to your order (including cancellations and other adjustments) must be requested via email to our customer support team at email@example.com. We are open Monday-Friday and closed on the weekends. If you send a request during a weekend day, please note that you will receive a response from our support team within 2-4 business days.
**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.
WHAT IS THE U.S. SHIPPING POLICY?
BYLT customers get fast, free shipping on all orders over $150. Other orders qualify for our discounted flat rate shipping of $5.00.
Please note that during holiday seasons, order processing will take 5 - 7 business days. Once your items have shipped, they will be delivered from our doorstep to yours between 2-7 business days. For orders over $350.00, a signature will be required upon receipt of delivery. For questions regarding signature requirements, please contact USPS for more information.
Please be advised, due to higher order volumes during this time, your order may take up to 5 - 7 business days to be processed. Once processed you will receive an email confirmation regarding your shipping details.
Shipping Rate & Delivery *All shipments are sent from Santa Ana, CA. Orders ship between Monday through Fridays excluding federal holidays.
Expedited Order Delivery Time: Expedited orders will be delivered within 2-3 business days from the ship date. Payment processing time is not included within this shipping estimated delivery window.
For more Info on our Shipping Policy, please see here.
HOW DO I TRACK THE STATUS OF MY ORDER?
To check on the status of your order, sign into your account here using the email address and password you used at checkout. After your order has shipped, you will receive a unique link to your order’s live status, where you can watch your shipment in real time.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Read about our Return & Exchange policy here. For any other questions email firstname.lastname@example.org.
WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?
Please email email@example.com if the order you received was damaged or incorrect. We are passionate about our basics and would love to help you out.
SITEWIDE HOLIDAY SALE DETAILS
The Sitewide Holiday Sale is now over. Prices shown reflect discount. Discounts cannot be combined with other promotional codes or offers. Promotion excludes gift cards. All gift with purchase free items are Final Sale. All Final Sale items are ineligible for return or exchange. All other last call items are exchange only and cannot be returned for a refund. Cannot retroactively apply to previous orders.
BFCM SALE DETAILS (DONE)
Black Friday/Cyber Monday 30% Off Sitewide event is now over. Prices shown reflect discount. Discounts cannot be combined with other promotional codes or offers. Promotion excludes gift cards. All gift with purchase free items are Final Sale. All Final Sale items are ineligible for return or exchange. All other last call items are exchange only and cannot be returned for a refund. Cannot retroactively apply to previous orders. Returns & Exchanges are eligible for an extended end date of January 25, 2022 @ 11:59pm pst. Promotion valid from 9am PST 11/11/21 until 11am PST 12/1/21. While supplies last.
CAN I ADD MORE THAN ONE PROMO ITEM TO MY ORDER?
At this time, we are only allowing for one promo item to be added per order.
SHOP NOW. PAY LATER WITH KLARNA
We’re excited to have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the styles you want, when you want them.
Here’s how it works:
Step 1: Add products to your cart and select “Klarna” when you check out
Step 2: Enter a few personal details and you’ll know instantly if you’re approved
Step 3: Klarna will send you an email confirmation and reminders when it’s time to pay
Step 4: You can complete your future Klarna purchases with just one click
For more information Visit Klarna's FAQs to Learn More.
CAN I USE A PROMOTIONAL CODE IN ADDITION TO A SITE WIDE SALE?
No. Promotional codes cannot be combined and used during site wide sales. Promotional codes are not applicable to gift cards.
I'M A REWARDS MEMBER, HOW DO I APPLY MY POINTS?
Congrats on being a rewards member! We're happy to have you. When you spend more over time, you reach higher levels of VIP Status including higher point multipliers for you to be able to apply once logged in at checkout.
To apply points, simply complete the following steps -
1. Login to your account. Find the account login page HERE.
2. Add items to cart and proceed to checkout.
3. Once at checkout, you'll be prompted to apply your full point balance available on step 1. If you're not logged in first, simply select the Log in option next to the Contact Information on "Step 1 - Contact Information".
*PLEASE NOTE - Points cannot be applied through the Shop App checkout or via Shop Pay checkout. They must be applied via the standard checkout on our website only.
ARE THERE SPECIAL CARE INSTRUCTIONS FOR BYLT GARMENTS?
To ensure that each piece retains that fresh out-of-the-pack look and feel, please follow the care instructions on the inside label of each garment. For shirts, we recommend machine washing cold and following up with hang drying.
LUX Fabric Wash and Care Instructions:
Our BYLT LUX fabric is made with premium quality fibers that form fit over time with washing. The Lux fabric tailors to a structured and compressed shape strengthened with each wash. For ultimate quality and care, machine wash cold with like colors and tumble dry on low heat.
DOES BYLT HAVE A WHOLESALE PROGRAM?
Yes! All wholesale orders must contain a minimum of 100 units in the order. For more information on our wholesale program please email firstname.lastname@example.org
DO YOU HAVE A PHYSICAL STORE IN SOUTHERN CALIFORNIA?
At this time, our physical location in Orange County is temporarily closed for retail shopping appointments and does not currently offer local pickup. We are looking to open this back up at our Santa Ana, CA location soon, but for now is temporarily closed.